Terms & Conditions

1. General provisions

1.1. These Terms are a public offering in accordance with the law

1.2. By ordering products on the bioproducts.com.ua Online Store, the Client agrees to these Terms. The fact of acceptance of the offer is the execution of the Order.

1.3. The Seller reserves the right to make changes to these Terms and, therefore, the Client agrees to regularly monitor changes in the Terms.

2. Making an order

2.1. To place an Order, you must provide actual Customer contact information in the online store.

2.2. The Seller is not responsible for the accuracy of the information provided by the Client when placing the order.

2.3. The Client’s order can be issued in the online store.

2.4. Upon completion of the Order, the Client is provided with information on the expected date of delivery of the Goods to the Client. The specified date depends on the availability of the Goods ordered in the Seller’s warehouse and the time required for the production of the Goods.

2.5. If the Customer places an Order for the Goods in excess of the stock available at the Seller, the Seller informs the Client by sending a notification by e-mail or telephone specified by the Client at the time of registration when there will be insufficient quantity of the Goods. The Client has the right to agree to accept the Product in the quantity available from the Seller or to exclude this item of the Product from the Order. If the Client does not receive the response within 5 days after the notification, the Seller reserves the right to cancel this Product from the Order.

2.6. All information materials provided on the Site are for reference only and may not fully convey accurate information about the properties and characteristics of the Goods, including colors, sizes and shapes. Some Items may be slightly different from those shown in the photos. In the event of the Client’s questions regarding the properties and characteristics of the Goods, before ordering, the Client must contact the Seller.

2.7. In the event of cancellation of a prepaid Order, the prepayment amount shall be fully refunded by the Seller to the Client in a manner agreed by the parties.

3. Delivery

3.1. Delivery is carried out in the manner available when placing an order.

4. Payment for the Goods

4.1. The price of the Product in the online store can be changed unilaterally by the Seller. In this case, the price for the Customer ordered Goods is not subject to change.

4.2. The Seller has the right to provide the Customer with discounts on the Goods and to establish a bonus program. The types of discounts, bonuses, terms and conditions of accrual are specified in the online store and are subject to unilateral changes by the Seller.

4.3. Prices for the goods of our online store are indicated in UAH.

4.4. Product prices are subject to delivery EXW (ex-warehouse) Zhytomyr city, village Dovzhik.

5. Return of the Goods

5.1. The company returns and exchanges this product in accordance with the requirements of the legislation of Ukraine.

6. Privacy and protection of personal information

6.1. When registering in the online store, the Client provides the following information:

  • Client’s username or first name (at Buyer’s choice)
  • e-mail
  • phone number

6.2. The Seller uses the information provided by the Client in the following cases:

  •  to fulfill its obligations to the Client;
  •  to analyze the work of the online store;
  •  to send to the Client messages of advertising and informational nature

6.3. Seller undertakes not to disclose information received from Customer. It shall not be considered a violation of the Seller to provide information to agents and third parties acting on the basis of a contract with the Seller to fulfill obligations to the Client, and only to the extent necessary for them to fulfill their obligations.

6.4. It is not considered a breach of the obligation to disclose information in accordance with the justified requirements of the legislation.

6.5. Seller may use cookies. Cookies do not contain sensitive information and are not transmitted to third parties.

6.6. The seller receives information about the IP address of a visitor to the online store. This information is not used to identify the visitor.

7. Other conditions

7.1. In the event of questions and claims by the Client, he must contact the Seller using the contact information provided in the online store. In the event of a dispute, the parties will seek to resolve by negotiation, in the event of failure to reach agreement, the dispute will be referred to the judicial authority in accordance with applicable law.

7.2. A court’s invalidation of any provision of these Terms shall not entail the invalidity of any other provision.

7.3. All text information and graphic images contained in the online store are the property of the Seller and / or its contractors.